Escalio

Support centre

Answers to the questions candidates ask most about interviews, devices, accessibility and your data. If something here doesn't solve it, write to us and a human will reply.

Before your interview

Camera, microphone and connection

Accessibility and language

Privacy, data and fairness

Account, CV and applications

Still stuck?

Email support@escalio.com with your interview date and the role — we usually reply within one business day.

Privacy Terms

Support centre

Before your interview

How do I prepare for an AI interview?

What is the difference between practice and a live interview?

How long does an interview take?

Camera, microphone and connection

The device check cannot see my camera or microphone.

My internet dropped mid-interview. Did I lose everything?

Can I type instead of speaking?

Accessibility and language

Which languages can I interview in?

I need more time or a slower interviewer.

Privacy, data and fairness

Who can see my interview?

Does the AI make the hiring decision?

Can I download or delete my data?

Account, CV and applications

How do I improve my profile strength?

An employer never replied to my application.

Still stuck?